Frequently Asked Questions
Your shopping experience matters to us. Below you will find answers to our most common questions.
Ordering and Products
What sizes and products do you offer?
We offer a variety of apparel and accessories in multiple sizes and styles. Please review the size chart listed on each product page before placing your order to ensure the best fit. If you have questions about sizing, colors, or product details, our team is happy to help.
Will the product colors look exactly like the photos?
We make every effort to display colors accurately. However, slight variations may occur due to lighting and individual screen settings.
Do you offer custom or personalized items?
Yes, many of our products can be customized or personalized. Because these items are made specifically for you, they are nonrefundable and nonreturnable unless there is a defect or an error on our part. We recommend contacting us before placing a custom order if you have questions about your design.
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Shipping and Delivery
How long does it take to receive my order?
Orders are typically processed within three to five business days. Delivery times vary depending on your location and shipping carrier. During peak seasons, processing and shipping times may be slightly longer.
Do you offer free shipping?
We offer free standard shipping on all orders.
Can I request expedited shipping?
If you need your order sooner, please email us with your order number to inquire about expedited shipping options. Additional charges may apply.
Returns and Exchanges
What is your return policy?
Because many of our items are custom made or produced specifically for each order, we are unable to accept returns or exchanges for reasons such as sizing, preference changes, or buyer’s remorse.
We want every customer to feel confident shopping with us. If you have questions about sizing, materials, or product details before placing your order, please reach out. We are always happy to guide you so you can feel sure about your purchase.
What should I do if my order arrives damaged, defective, or incorrect?
Your satisfaction truly matters to us. If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery. Include your order number, a brief description of the issue, and clear photos of the item.
Our team will review the situation promptly and work with you to provide a replacement or an appropriate resolution. We take pride in our products and will do everything we reasonably can to make it right.
Payments and Gift Cards
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment options available at checkout.
Do you offer gift cards?
Yes, gift cards are available in various amounts and can be redeemed online at checkout.